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GENERAL INFORMATION
Welcome to www.mayelins.com (hereinafter referred to as “MAYELINS”). The www.mayelins.com is an online store that offers for sale Clothes, accessories for women. Holder of this e-commerce site is Mayelins I.K.E, based in Solonos 31A, PostalCode: 15232, Chalandri, Athens, Greece. Phone Number: (+30) 2106846223, e-mail: [email protected], VAT EL801505630 & Tax Office Cholargos.
GENERAL TERMS
The declaration of the terms that determine the rights and obligations of www.mayelins.com.gr to all its visitors is MAYELINS’ primary concern. It aims to inform visitors about their rights and obligations in order for them to receive the best customer service while searching and purchasing items they wish to obtain from this online store. Therefore, the visitor must read the terms carefully if he/she wishes to use the services provided. Otherwise, if the visitor does not agree with the terms, he/she should not use any services from this website.
COPYRIGHT
The design of the page, the texts, the graphics, the options and its settings belong exclusively to MAYELINS Private Company.
TERMS AND CONDITIONS OF SALES
Every visitor of the online store can use the services provided or place an order by calling the phone number (+30) 2106846223 between 10:00-18:00 (Eastern European time) from Monday to Friday. It is therefore considered that the customer consents and accepts unconditionally the terms set forth herein.
PRIVACY
WHICH PERSONAL INFORMATION DO I HAVE TO PROVIDE WHILE COMPLETING MY ORDER?
In order to carry out a transaction through the MAYELINS online store (e-shop) and to place orders, the disclosure of some personal information will be requested by the customer.
While placing an order, the following information is required:
- Full name
- Address and postal code for the correct shipment of the items purchased
- Billing address of the order (in case it is different from the shipping address)
- Invoicing details (in case payment by invoice has been selected)
- Contact phone
- Email address
- Date of birth
CAN MY PERSONAL INFORMATION BE DISCLOSED TO THIRD PARTIES/OTHER COMPANIES?
This data is processed by the company in compliance with the article 7Α par. 1 (b) Law 2472/1997, in order to carry out the order placed by the customer and will not be sold to anybody else. However, MAYELINS may disclose some of the data for marketing, advertising and communication purposes to google.com and facebook.com which in turn regulate the protection of personal data.
We emphasize that the data is safe unless if the procedure set by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or if any other obligations arise from the national application of the Directive 24/2006. Your credit card details are registered directly in the bank’s secure platform and our company does not maintain any of it and does not have access to it.
WHY DO I HAVE TO PROVIDE MY PERSONAL INFORMATION?
The website www.mayelins.com.gr uses personal information when the contact form is filled out in order for us to communicate with you by email, phone or SMS regarding:
- The delivery of your order at your address
- For confirmation and identity verification if needed
- To advertise our products
- For special offers, promotions and any relevant company updates
- Contest updates and gift pickup after the draw
- To collect information about the company’s operations and its statistical analysis
- To obtain information about the website’s navigation with the purpose of improving it
When you submit your personal information, you consent to its processing by the employees of www.mayelins.com.gr for the reasons mentioned above. MAYELINS demands from its employees as well as those who maintain the website to provide to its users the level of security mentioned in this Privacy Statement. In no other case will your personal information be shared.
THE PRICES OF OUR PRODUCTS
All prices listed on the MAYELINS website include 24% tax and do not include shipping costs or the cash on delivery service. These prices refer to the products and to their quantities, provided that they are available and sufficient. Also, MAYELINS reserves the right to change the prices of the products without prior notice.
PRODUCT ORDERS AND CONSUMER PROTECTION
Orders placed on the online store are contracts for distance sales, which are governed by the legislative framework of Law 2251/1994 (as it exists today) and the amendments which are referred in the Presidential Decree 131/2003 (ΦΕΚ Α’ 116/16.05.2003).
The user has the right to carry out a valid order through the online store if he/she is legally competent in compliance with the provisions of the Greek Civil Code (if he/she has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities.
MAYELINS Private Company reserves the right to demand the return by the representative or guardian of any orders placed by legally incapacitated people.
ORDER CANCELLATION
The customer has the right to cancel the order within two (2) hours from the order confirmation. If that’s the case, the customer must send an email to [email protected] and mention his/her wishes to cancel the order within the timeframe mentioned above.
MAYELINS will accept the cancellation and give the customer the opportunity to pick a new item of equal or greater value than the purchase value.
COUPONS
Coupons cannot be applied to discounted items.
MISCELLANEOUS
In the case that an unexpected circumstance occurs (such as terrible weather conditions, a strike, etc.) and it is not possible to deliver your order within the predetermined time, we will inform you by email in order to ask if you still want to go through with your order.
MAYELINS is not responsible for any issues that may occur beyond our power (for example, courier delays). However, we will do everything we can to satisfy our customers.
If you place an order and realise an item is missing when you receive it, please contact us as soon as possible either by phone (2106846223) or by email so that we can make the necessary arrangements and send the missing items at no extra cost.
If you do not receive your order (and if an unreasonable long period of time has passed since your order confirmation), please contact us by phone or email. In order to receive the best and quickest customer service, we recommend that you mention your order number as well as the email you registered while placing your order.
OTHER TERMS
MAYELINS reserves the right to modify or renew the terms and conditions and undertakes the obligation to update this text and make the appropriate changes.